Contact Us

How do I contact Beauty Encounter?

By Phone
Customer Care: 1-888-844-7730 (To place orders by phone: M-TH, 8:00 a.m. – 4:00 p.m. PT, F 8:00 a.m. – 3:00 p.m. PT )
Order Inquiries: 1-888-617-2488 (M-TH, 8:00 a.m. – 4:00 p.m. PT, F 8:00 a.m. – 3:00 p.m. PT )
International Customers: 1-714-698-0820 (M-TH, 8:00 a.m. – 3:00 p.m. PT, F 8:00 a.m. – 3:00 p.m. PT )
Business Fax: 1-714-845-5937

By Email
Customer Service
General Inquiries: info@beautyencounter.com
Order Cancellation/Modifications: info@beautyencounter.com
Returns: returns@beautyencounter.com
Website Security: privacy@beautyencounter.com
Feedback: feedback@beautyencounter.com

About Us

Are your products authentic?

Beauty Encounter sells only 100% genuine and authentic products. Beauty Encounter only deals with trusted vendors and suppliers who purchase from the direct manufacturer or distributor. We inspect every product for quality and have a strict policy against counterfeit goods and stand 100% behind the products we sell. Your complete satisfaction is our goal. If for any reason you are not satisfied with the product, we will refund/exchange your purchase as long as its meets the criteria of our return policy. 

Please note:  Beauty Encounter does not obtain products directly from Chanel and is not an authorized distributor of Chanel Products. 

Why are your prices lower compared to the department stores?

Beauty Encounter aims to be your trusted source for fragrances and beauty. We offer competitive prices on thousands of popular branded fragrances and beauty products. Our buyers negotiate for the best deals so that we can pass along the huge savings to our customers.

Why are you selling samples and miniatures that say "Not for Sale"?

We sell a large selection of fragrance sample vials and miniature collectibles. Department stores may offer these samples or miniatures as freebies or gifts with purchase; however, we do purchase these items in bulk from our suppliers due to high demands from our customers. These sample and miniature sizes are a great way to test a fragrances before you invest in a larger size. These sample and miniature sizes are also great for travel. Miniature bottles are also widely collected. 

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Order Status

How do I track my order?

For your convenience, we will automatically send you updates regarding the status of your order via email. 

If you are a registered BE customer, you can always check your order status history under My BE Account. 

How do I modify/cancel my order?

You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting our Customer Care during business hours Monday – Friday 8am – 3pm PT or by email at info@beautyencounter.com. Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm any changes or cancellation request.

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Shipping Information

Why is my order partially shipped?

To expedite your shipment, all in-stock item(s) are shipped first. We will notify you when an item is not available to ship and advise you.

How long does it take until I receive my order?

Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our Shipping Methods section. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability. Expedited shipments must be placed before 1:00 pm PT in order to be processed on the same business day. Please note that Expedited delivery services will arrive on business days only.

Do you charge sales tax?

BeautyEncounter.com is a California-based company. State law requires us to collect local and county sales tax on all orders shipped within California. All orders outside of California are exempt from sales tax.

Do you gift wrap?

Gift wrapping is unavailable at this moment.

Do you ship internationally?

Yes, We ship to more than 30 international destinations via worldwide. We have also partnered up with MyUs.com to offer international shipping to more than 225 countries. Please click here to view our International shipping options and restrictions.

How do I get a Beauty Encounter Coupon or Promotion?

Sign up to our email list to receive Beauty Encounter coupons, special sales alerts, and promotional offers.

How do I apply a Coupon or Promotion?

Apply the coupon or promotional code at the Shopping Bag page or Check Out page. There is a field for you to enter the code. Click the "Apply" button for the coupon or promotion code to activate.

How come the coupon I entered did not work?

Some coupons and promotional offers require a minimum purchase or may be limited to select items, brands or restricted to a specific shipping destination. Please refer to the offer restrictions which are noted on the relevant pages of the offer. If you believe that there is an error, please contact our Customer Care department for further assistance.

Where do I pick up my order?

When you arrive at our location, please ring the doorbell. Someone will assist you to bring you your order.

How long will I have to pick up my order?

We’ll hold your order for 7 days.

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Returns Policy

How do I return/exchange my order?

Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) and if returned in the original, unopened, unused package condition. Please click here to read our full Return Policy. We're sorry but we do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

 

How do I report a defective, damaged or wrong product/shipment?

Contact our Customer Care department to report the defective, damaged, or wrong item upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.

When will I receive a refund to my account?

Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect.

What happens if I don't return my free gift(s) with purchase?

Any free gift(s) with purchase must be included in the return to receive full credit for the item(s) that qualified for the free gift(s) with purchase. If your return does not include the free gift(s) with purchase, the gift(s) value will be deducted from the credit amount.

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Security and Privacy Policy

Is your website secure?

Our website encrypts your personal credit or debit card number prior to transmission over the Internet from your computer to our server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator.

Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. BeautyEncounter.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.

Beauty Encounter is tested and certified daily by the Website Protection Site Scanner through GoDaddy.com. The Website Protection Site Scanner performs an automated daily vulnerability scan of BeautyEncounter.com to detect vulnerabilities and/or security threats. A current date associated the Site Scanner certificate means that BeautyEncounter.com is free of critical vulnerabilities and/or security threats.

Research indicates that websites remotely scanned for known vulnerabilities on a daily basis, such as those earning The Website Protection Scanner Certificate, can prevent over 99% of hacker crimes.

What is your Privacy Policy?

At BeautyEncounter.com, we recognize and respect the importance of maintaining the privacy of our customers and members. Click here to view our Privacy Policy.

Does BeautyEncounter.com participate in pop-up advertising?

No. BeautyEncounter.com does not participate in pop-up advertising. If you see BeautyEncounter.com pop-up ads on your computer screen, it is most likely due to an Ad Ware program installed on your hard drive. Many of these programs are designed to self-install while you browse shopping, coupon and music websites.

Does my computer need to be set to accept cookies to shop on BeautyEncounter.com?

No. Our platform does not require that you set your computer to accept cookies. A "cookie" is a small file stored on your computer by a website, which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you. For example, we store information on your product selections as you shop on our site, but we do not store any personal information (except your name) or financial information about you.
Most web browsers automatically accept cookies. However, if you disable this feature certain aspects of BeautyEncounter.com, such as the shopping basket, will not function properly.

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Price/Ordering

When do you charge my account?

Your account is charged when your order is processed and verification of billing address has been confirmed. All in-stock items will be charged to the credit card type you used at the time you place your order.

What payment methods do you accept?

We honor the following major credit cards: Visa, MasterCard, American Express, Discover, Diners, JCB, Shop Pay, Amazon Payments, Google Pay and PayPal.

Can I pay with a check or money order?

We accept money orders and cashier's checks in US Dollars. We do not accept personal checks. Please make cashier's checks or money orders payable to BeautyEncounter.com, and mail the payment to:

BeautyEncounter.com
18480 Pacific Street
Fountain Valley, CA 92708

I have an Amazon account. Can I make payments through that?

Yes. Checkout with Amazon enables you to use shipping addresses and payment information in your Amazon.com account to purchase from Beauty Encounter. You can complete your purchase quickly and conveniently, without ever leaving our site. Just click on the "Checkout with Amazon" button in our checkout page to complete your checkout.

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Product Description and Tips

What is the difference between Eau de Toilette and Eau de Parfum?

Perfume is composed of natural or synthetic fragrant oil extracts diluted in water and high-grade alcohol. The composition of these oil extracts determines the concentration or "strength" of the fragrance and the lasting power of the scent. Below are the different fragrance levels:
Eau de Cologne – least concentrated (fragrance lasts up to 1 hour)
Eau de Toilette – concentrated (fragrance lasts up to 2 hours)
Eau de Parfum – concentrated (fragrance lasts up to 3-4 hours)
Perfume or Parfum Classic – most concentrated (fragrance lasts up to 5-6 hours)

What is a Shared or Unisex Fragrance?

Shared and unisex fragrances can be worn by both men and women.

How come this fragrance does not last on me?

Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance.
PH levels (amount of acidity in our skin) also vary slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.

How can I make this fragrance last longer on me?

To achieve a longer effect try layering your fragrance by using the fragrance bath gel (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne. This will create longer-lasting effect.

Apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.

How do I preserve my fragrance?

Keep all fragrance in a cool, dry area and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

What are fragrance notes?

A fragrance is comprised of different scents also referred to as "notes." There are three levels of notes: Top, Middle and Base or Bottom notes. Top notes are very light and are the initial scents that you smell. Top notes last up to 5-10 minutes. Middle notes become apparent within 15 minutes after application. These can last up to an hour or more. Finally, the Base or Bottom notes are the heavier ingredients. These scents typically last the longest, and will linger for several hours.

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My BE Account

Why should I create a BE Account?

Register with Beauty Encounter to enjoy personalized services including order status, purchase history address book and easy checkout.

By creating a Beauty Encounter account, you'll enjoy faster and easier checkouts on your next visit as well as the following benefits:

• Quick access to order status and history details
• Save BE profile for personalized services
• Save your address book for quick ordering
• Simple sign-up for Email Updates on sales and promotions
• Create a wish list!

At BeautyEncounter.com, we recognize and respect the importance of maintaining the privacy of our customers and members. Click here to view our Privacy Policy.

 

Why should I create a BE Profile?

Create a BE Profile to enjoy the following benefits:

• Complete your BE Profile so that we may provide you with personalized product recommendations.
• Be the first to know about Beauty Encounter promotions, news and more by signing up for our email list. Letting us know what you're interested in will allow us to send you information that is important to you.

 

I forgot my password. How do I reset my password?

Visit our Forgot Your Password page.

• Enter email address for your account.
• Confirm your email address for your account.
• Click submit.
• You will receive an email with directions for resetting your password. 

How do I subscribe to receive email updates from BeautyEncounter.com?

Subscribe to BeautyEncounter.com emails and be the first to know about Beauty Encounter promotions, news and more!

To register:

• Go to our mailing-list.
• Enter the required information to subscribe.
• Mark the check box to subscribe to BeautyEncounter.com emails.
• Mark check boxes for other categories you would like updates on.
• Click submit.

How do I unsubscribe from BeautyEncounter.com email updates?

If you wish to be removed from the BeautyEncounter.com email updates list, click the link to unsubscribe on the next email update you receive from us. 

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How to Shop with BE

How do I search for an item on your website?

Search – Locate any item by typing them item name, item number, SKU, or keyword for the item that you're searching for in the Search box located in the top navigation of the site.

Search by brand – Click on the "shop by brands" tab in the top navigation to shop our complete list of over 500 brands.

Search by category/department – Shop by category or department by clicking on any category or subcategory in the drop down menus of the top navigation bar. You can further narrow down your selection by using the filters the left navigation and drop downs for the page, but keep in mind that the results will be fewer as you select more options.

The item I want to purchase is not listed on your website. What should I do?

BeautyEncounter.com stocks over 8,000 items and adds new items daily. We also specialize in hard-to-finds and discontinued products. If you do not find a particular product on our website, please feel free to suggest the item by contacting us.

How can I find out if the products I'm interested in are eligible for any coupons or promotions?

Most products are eligible for coupons or promotional savings, except for certain items that are excluded such as Hot Deals. To receive coupons or promotional savings, be sure to sign up to our email list to be notified of these extra deals.

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