How do I contact Beauty Encounter?
Customer Care: 1-888-844-7730 (To place orders by phone 24/7)
Order Inquiries: 1-888-617-2488 (M-F, 8:00 a.m. – 5:00 p.m. PST)
International Customers: 1-714-698-0820 (M-F, 8:00 a.m. – 5:00 p.m. PST) Time)
Business Fax: 1-714-845-5937
General Inquiries: [email protected]
Order Cancellation/Modifications: [email protected]
Returns: [email protected]
Website Security: [email protected]
Feedback: [email protected]
Are your products authentic or fake?
Beauty Encounter sells only 100% genuine and authentic products. Beauty Encounter does not obtain products directly from Chanel and is not an authorized distributor of Chanel Products. Beauty Encounter only deals with trusted vendors and suppliers who purchase from the direct manufacturer or distributor. We inspect every product for quality and have a strict policy against counterfeit goods and stand 100% behind the products we sell. Your complete satisfaction is our goal. If you are not happy with the item you purchased due to these concerns, please contact our Customer Care team for an immediate remedy.
Why are your prices lower compared to the department stores?
Beauty Encounter aims to be your trusted source for fragrances and beauty. We offer competitive prices on thousands of popular branded fragrances and beauty products. Our buyers negotiate for the best deals so that we can pass along the huge savings to our customers.
Why are you selling samples and miniatures that say "Not for Sale"?
We sell a large selection of fragrance sample vials and miniature collectibles. Department stores may offer these samples or miniatures as freebies or gifts with purchase; however, we do purchase these items in bulk from our suppliers due to high demands from our customers. These sample and miniature sizes are a great way to test a fragrances before you invest in a larger size. These sample and miniature sizes are also great for travel. Miniature bottles are also widely collected.
Are BE's products genuine?
All products sold by Beauty Encounter are guaranteed to be 100% genuine, unused and fresh. Beauty Encounter does not obtain products directly from Chanel and is not an authorized distributor of Chanel Products. We are able to purchase products in volume and pass the savings along to you. We offer a competitive advantage to our customers through our product sourcing—we are able to purchase products in volume and pass these savings along to you. The foregoing does not apply to Chanel products. By utilizing alternative sourcing methods we are able to purchase new and popular products, in addition to products that are hard-to-find and discontinued. Neither the manufacturer nor Beauty Encounter alters the product or packaging, or removes or alters any UPC codes or serial numbers.
We inspect each item for authenticity and quality, and will not ship anything that we feel has been compromised or does not meet our strict quality control process. If for any reason you are not satisfied with the product, we will refund/exchange your purchase as long as its meets the criteria of our return policy.
How do I track my order?
For your convenience, we will automatically send you updates regarding the status of your order via email. To track your order online, click here . You will be asked to enter your order number and email address or billing telephone number.
If you are a registered BE customer, you can always check your order status history. Click on the My BE Account dropdown menu at the top right corner of any page and click on Order Status to view a particular order OR click on Order History to view your past orders.
How do I modify/cancel my order?
You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting our Customer Care during business hours Monday – Friday 9am – 5pm PST/PDT or by email at [email protected] Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm any changes or cancellation request.
Why is my order partially shipped?
To expedite your shipment, all in-stock item(s) are shipped first. We will notify you when an item is not available to ship and advise you.
How long does it take until I receive my order?
Depending on the shipping method you select, all orders should arrive by the estimated delivery date indicated in our Shipping Methodssection. Allow 1-2 business days for processing time. All orders are subject to credit card verification and stock availability. Expedited shipments must be placed before 1:00 pm PST/PDT in order to be processed on the same business day. Please note that Expedited delivery services will arrive on business days only.
Do you charge sales tax?
BeautyEncounter.com is a California-based company. State law requires us to collect local and county sales tax on all orders shipped within California. All orders outside of California are exempt from sales tax.
Do you gift wrap?
Gift wrapping is unavailable at this moment.
Do you ship internationally?
Yes, We ship to more than 30 international destinations via worldwide. We have also partnered up with MyUs.com to offer international shipping to more than 225 countries. Please click here to view our International shipping options and restrictions.
How do I get a Beauty Encounter Coupon or Promotion?
Sign up to our email list to receive Beauty Encounter coupons, special sales alerts, and promotional offers.
How do I apply a Coupon or Promotion?
Apply the coupon or promotional code at the Shopping Bag page or Check Out page. There is a field for you to enter the code. Click the "Apply" button for the coupon or promotion code to activate.
How come the coupon I entered did not work?
Some coupons and promotional offers require a minimum purchase or may be limited to select items, brands or restricted to a specific shipping destination. Please refer to the offer restrictions which are noted on the relevant pages of the offer. If you believe that there is an error, please contact our Customer Care department for further assistance.
How do I return/exchange my order?
Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) and if returned in the original, unopened, unused package condition. Please click here to read our full Return Policy. We're sorry but we do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
What happens if I return or cancel an item which was Cashback-eligible?
The returned or cancelled items are not eligible for Cashback Rewards.
How do I report a defective, damaged or wrong product/shipment?
Contact our Customer Care department to report the defective, damaged, or wrong item upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.
When will I receive a refund to my account?
Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect.
What happens if I don't return my free gift(s) with purchase?
Any free gift(s) with purchase must be included in the return to receive full credit for the item(s) that qualified for the free gift(s) with purchase. If your return does not include the free gift(s) with purchase, the gift(s) value will be deducted from the credit amount.
Is your website secure?
Our website encrypts your personal credit or debit card number prior to transmission over the Internet from your computer to our server using Secure Socket Layer (SSL) encryption technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator.
Please note that the transmission of data over the Internet or any other public network cannot be guaranteed to be 100% secure. BeautyEncounter.com takes extra measures to safeguard your personal information but cannot warrant the security of the method in which you transmit information to us. Please review the safety policy provided by your Internet service provider about the transmission of sensitive information online.
Beauty Encounter is tested and certified daily by the Website Protection Site Scanner through GoDaddy.com. The Website Protection Site Scanner performs an automated daily vulnerability scan of BeautyEncounter.com to detect vulnerabilities and/or security threats. A current date associated the Site Scanner certificate means that BeautyEncounter.com is free of critical vulnerabilities and/or security threats.
Research indicates that websites remotely scanned for known vulnerabilities on a daily basis, such as those earning The Website Protection Scanner Certificate, can prevent over 99% of hacker crimes.
Does BeautyEncounter.com participate in pop-up advertising?
No. BeautyEncounter.com does not participate in pop-up advertising. If you see BeautyEncounter.com pop-up ads on your computer screen, it is most likely due to an Ad Ware program installed on your hard drive. Many of these programs are designed to self-install while you browse shopping, coupon and music websites.
Does my computer need to be set to accept cookies to shop on BeautyEncounter.com?
Most web browsers automatically accept cookies. However, if you disable this feature certain aspects of BeautyEncounter.com, such as the shopping basket, will not function properly.
When do you charge my account?
Your account is charged when your order is processed and verification of billing address has been confirmed. All in-stock items will be charged to the credit card type you used at the time you place your order.
What payment methods do you accept?
We honor the following major credit cards: Visa, MasterCard, American Express, Discover, JCB, Amazon Payments and PayPal.
Can I pay with a check or money order?
We accept money orders and cashier's checks in US Dollars. We do not accept personal checks. Please make cashier's checks or money orders payable to BeautyEncounter.com, and mail the payment to:
18480 Pacific Street
Fountain Valley, CA 92708
I have an Amazon account. Can I make payments through that?
Yes. Checkout with Amazon enables you to use shipping addresses and payment information in your Amazon.com account to purchase from Beauty Encounter. You can complete your purchase quickly and conveniently, without ever leaving our site. Just click on the "Checkout with Amazon" button in our checkout page to complete your checkout.
How do I verify my E-Gift Certificate balance?
To check the balance of your E-Gift Certificate, Click Here. You will need to sign into your BE account or know your Claim Code to check your balance.
How do I redeem my E-Gift Certificate?
Redeem your E-Gift Certificate at the checkout page. Enter the 16-digit E-Gift Certificate code into the E-Gift Claim Code box and hit the 'Apply' button. Your E-Gift Certificate will be applied to your order.
How do I verify my Store Credit balance?
To check the balance of your Store Credit, Click Here. You will need to sign into your BE account or know your Claim Code to check your balance.
How do I redeem my Store Credit?
Once you are ready to make your purchase, proceed to the secure checkout page. Click on the "apply store credit balance" check box. You will have the options to 1) Pay for the entire balance with your Store Credit balance OR 2) Choose a different amount from your current Store Credit balance to pay. If there is a balance due remaining, you will then be prompted to select an alternative form of payment.
What is the difference between Eau de Toilette and Eau de Parfum?
Perfume is composed of natural or synthetic fragrant oil extracts diluted in water and high-grade alcohol. The composition of these oil extracts determines the concentration or "strength" of the fragrance and the lasting power of the scent. Below are the different fragrance levels:
Eau de Cologne – least concentrated (fragrance lasts up to 1 hour)
Eau de Toilette – concentrated (fragrance lasts up to 2 hours)
Eau de Parfum – concentrated (fragrance lasts up to 3-4 hours)
Perfume or Parfum Classic – most concentrated (fragrance lasts up to 5-6 hours)
What is a Shared or Unisex Fragrance?
Shared and unisex fragrances can be worn by both men and women.
How come this fragrance does not last on me?
Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance.
PH levels (amount of acidity in our skin) also vary slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.
How can I make this fragrance last longer on me?
To achieve a longer effect try layering your fragrance by using the fragrance bath gel (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne. This will create longer-lasting effect.
Apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.
How do I preserve my fragrance?
Keep all fragrance in a cool, dry area and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.
What are fragrance notes?
A fragrance is comprised of different scents also referred to as "notes." There are three levels of notes: Top, Middle and Base or Bottom notes. Top notes are very light and are the initial scents that you smell. Top notes last up to 5-10 minutes. Middle notes become apparent within 15 minutes after application. These can last up to an hour or more. Finally, the Base or Bottom notes are the heavier ingredients. These scents typically last the longest, and will linger for several hours.
Why should I create a BE Account?
Register with Beauty Encounter to enjoy personalized services including order status, purchase history address book and easy checkout.
By creating a Beauty Encounter account, you'll enjoy faster and easier checkouts on your next visit as well as the following benefits:
Why should I create a BE Profile?
Create a BE Profile to enjoy the following benefits:
I forgot my password. How do I reset my password?
Visit our Forgot Your Password page.
How do I subscribe to receive email updates from BeautyEncounter.com?
Subscribe to BeautyEncounter.com emails and be the first to know about Beauty Encounter promotions, news and more!
How do I unsubscribe from BeautyEncounter.com email updates?
If you wish to be removed from the BeautyEncounter.com email updates list, click the link to unsubscribe on the next email update you receive from us. Or, if you are registered with BeautyEncounter.com you can change your preferences in your BE Profile. Sign into your BE Profile, then uncheck the box next to email updates and click save profile.
How do I search for an item on your website?
Search – Locate any item by typing them item name, item number, SKU, or keyword for the item that you're searching for in the Search box located in the top navigation of the site.
Search by brand – Click on the "shop by brand" link in the top navigation to shop our complete list of over 1,100 brands.
Search by category/department – Shop by category or department by clicking on any category or subcategory in the drop down menus of the top navigation bar. You can further narrow down your selection by using the filters the left navigation and drop downs for the page, but keep in mind that the results will be fewer as you select more options.
The item I want to purchase is not listed on your website. What should I do?
BeautyEncounter.com stocks over 40,000 items and adds new items daily. We also specialize in hard-to-finds and discontinued products. If you do not find a particular product on our website, please feel free to suggest the item by contacting us.
How can I find out if the products I'm interested in are eligible for any coupons or promotions?
If a product is eligible for any promotions or special deals, it will be listed under the "Special Offer" tab displayed in the product page (in pink).
How do I sign up for My be. Points?
Are there any fees?
There are absolutely no fees for joining! This is a free rewards program for us to show our appreciation to all our be customers.
How do I discontinue My be. Points account?
To discontinue you're My be. Points account, provide notice via email to Customer Care. All accrued be. Points and be. Points will be forfeited at that time. Cancellation may take up to 48 hours.
Why am I receiving email communications regarding My be. Points?
If you are enrolled in My be. Points at BeautyEncounter.com, we will send email communications regarding the status of your My be. Points balance. If you wish not to receive these email communications, you must manage your subscriptions or unsubscribe from one of the My be. Points emails you received from BeautyEncounter.com.
How do I earn be. Points?
Create a My be Account
You must create a My be Account. Once you create an account, you will automatically get 250 be. Points just for joining! If you already have a My be Account, 250 be. Points should have been automatically posted to your account at the start of the program, October 1, 2012.
Purchase Qualifying Products
You must login to your account when you make a purchase. For every purchase made, you will earn 1 be. Point for every dollar spent on the total amount spent on products (not valid on discounts from promotional codes). See example earnings chart below. You must be logged into your account when you make your purchase so the be. Points can be recorded.
|Product Total||be. Points|
At times we offer promotional be. Points, you will have the opportunity to earn more points per dollar spent on products.
What are qualifying purchases?
All product purchases made at BeautyEncounter.com.
Are there any restrictions on what earns be. Points?
There are certain actions that will not be valid for be. Point earning such as: order adjustments, canceled orders, replacement orders, returns, shipping and handling, surcharges, gift services, sales tax, store services, prior purchases, purchases made with an E-Coupon, purchases made with E-Gift Certificates, purchases made with Store Credit, discounts from promotional codes, or checking out as a guest.
What is the difference between "Pending" be. Points and "Earned" be. Points?
Earned be. Points will post to your account after 30 days of the ship date for domestic US shipments and 45 days for international shipments. Points will be considered "Pending" prior to the 30 day requirement for domestic US shipments and 45 days for international shipments. Only Earned be. Points (Available be. Points) count towards My be. Points rewards.
When do be. Points get posted as Earned in My be. Points?
After the pending period of 30 days from ship date for domestic US shipments and after 45 days from ship date for international shipments.
Where can I see My be. Points balance?
How do I join My be. Points if I do not have an email address?
You must have a valid email address to enroll in My be. Points.
Can my friends and family share my My be. Points account?
No, My be. Points are not transferable.
Why has my "Available be. Points" balance decreased?
There are a couple of reasons you may see your "Available be. Points" balance decrease. Your be. Points expire two (2) years from the day your My be Account is last active. A My be Account is considered "active" if there has been at least 1 order placed or qualifying activity that has constituted in earning be. Points. Therefore, if your Mybe Account is considered "inactive" your Available be. Points will be forfeited. If your Account Balance was over 1,000 be. Points, you may have redeemed a be. Points reward. In this case, you will see your "Available be. Points" balance decrease by 1,000 be. Points or more depending on your be. Points reward redeemed which will be updated to "Redeemed be. Points".
What should I do if I think there's an error in My be. Points account?
If you think there's an error, please contact Customer Care.
Do my be. Points expire?
Yes. Your be. Points expire two (2) years from the day your My be Account is last active. A My be Account is considered "active" if there has been at least 1 order placed or qualifying activity that has constituted in earning be. Points. Therefore, if your My be Account is considered "inactive" your Available be. Points will be forfeited.
When I return a product, how are my be. Points affected?
If you return a product within the pending period of 30 days from ship date for domestic US shipments or 45 days for international shipments, you will not earn the points for the product returned. However, if you returned the product after the pending period we may forfeit your earned be. Points.
What if I return a product where I have earned and redeemed be. Points?
Returns must be made within the pending period. Contact Customer Care with any further questions or concerns regarding your return.
Where can I redeem be. Points?
You can redeem your be. Points online at BeautyEncounter.com with as little as 1,000 be. Points. The more be. Points you accumulate, the larger the reward.
When will I be able to redeem my be. Points?
Starting January 1, 2013, be. Points will become available as long as the Available be. Points value is sufficient for conversion.
How can I redeem my be. Points?
You must be logged in to your My be Account in order to redeem your be. Points. You will have the opportunity to apply your be. Points to your order at Checkout. To see your Available be. Points balance, go to My be. Points.
What is the conversion of be. Points into be. Points?
Every 1,000 be. Points equates to $10.00. For every 1,000 be. Points you earn, your Available be. Points balance will display converted in increments of $10.00. You will be able to apply your be. Points reward at Checkout. You will have the option to select which redemption value you would like to redeem on your order given that it is less than the total dollar amount of your shopping bag. See example conversion chart below.
|Available be. Points||Available be. Points|
Are there any restrictions for redeeming be. Points?
You must redeem your be. Points in increments of $10.00.
Do I have to use the entire value of the be. Points in one transaction?
No, you may use your be. Points in increments of $10.00. The order total must be greater than the amount that is being redeemed. If you order value is less than the total be. Points available, you may only be able to redeem the amount that is less than the order total.
Do my be. Points expire?
Your be. Points expire two (2) years from the day your My BE Account is last active. A My be Account is considered "active" if there has been at least 1 order placed or qualifying activity that has constituted in earning be. Points. Therefore, if your My be Account is considered "inactive" your Available be. Points will be forfeited.
If I return a product where I used be. Points to make the purchase, do I get my be. Points back?
If you redeemed your be. Points on an product you are returning within the pending period, the amount will be returned to your account in the form of Store Credit.
Can I earn be. Points and redeem be. Points on the same purchase?
You cannot earn be. Points when redeeming be. Points on the same purchase. For example, if the total of your order is $50 and you use $10 be. Points, you will only receive 40 be. Points.
* Beauty Encounter reserves the right to suspend the awarding of My be. Points, or cancel awarded My be. Points, based on Beauty Encounter's determination of suspicious or illegal activity.