be. Points

General Questions

Q. What happened to BE Perks?
A. BE Perks has a new name, be. Points! It’s the same great program that allows you to earn points on every purchase and redeem in be. Dollars on future purchases. Nothing has changed but the name.


Q. Do my points from BE Perks transfer?
A. Yes! Any BE Perks points you have earned will now appear under the name be. Points in your account.


Q. How do I sign up for My be. Points?
A. You may enroll online at BeautyEncounter.com by creating a My be. Account which will only require you to provide your email address and password for login. YOU MUST HAVE A VAILD EMAIL ADDRESS TO CREATE AN ACCOUNT AND JOIN BE POINTS.


Q. Are there any fees?
A. There are absolutely no fees for joining! This is a free rewards program for us to show our appreciation to all our loyal be customers.


Q. How do I discontinue My be. Points account?
A. To discontinue your My be. Points account, provide notice via email to Customer Care. All accrued be. Points will be forfeited at that time. Cancellation may take up to 48 hours.


Q. Why am I receiving email communications regarding My be. Points?
A. If you are enrolled in My be. Points at BeautyEncounter.com, we will send email communications regarding the status of your My be. Points balance. If you wish not to receive these email communications, you must manage your subscriptions or unsubscribe from one of the My be. Points emails you received from BeautyEncounter.com .


Q. How do I earn be. Points?
A. Create a My BE Account
You must create a My BE Account. Once you create an account, you will automatically get 250 be. Points just for joining! If you already have a My BE Account, 250 be. Points should have been automatically posted to your account at the start of the program, October 1, 2012.


Purchase Qualifying Products 
You must login to your account when you make a purchase. For every purchase made, you will earn 1 be. Point for every dollar spent on the total amount spent on products (not valid on discounts from promotional codes). At times we will have events where you can earn more points per dollars spent on products. See example earnings chart below. You must be logged into your account when you make your purchase so the be. Points can be recorded.


Product Total

be. Points

$52.49

52

$139.50

140

 

Q. What are qualifying purchases?
A. All product purchases made at BeautyEncounter.com.


Q. Are there any restrictions on what earns be. Points?
A. There are certain actions that will not be valid for be. Point earnings such as: order adjustments, cancelled orders, replacement orders, returns, shipping and handling, surcharges, gift services, sales tax, store services, prior purchases, purchases made with an E-Coupon, purchases made with E-Gift Certificates, purchases made with Store Credit, discounts from promotional codes, or checking out as a guest.


Q. What is the difference between “Pending” be. Points and “Earned” be. Points?
A. Earned be. Points will post to your account after 30 days of the ship date for domestic US shipments and 45 days for international shipments. Points will be considered “Pending” prior to the 30 day requirement for domestic US shipments and 45 days for international shipments. Only Earned be. Points (Available BE Points) count towards rewards.


Q. When do be. Points get posted as Earned?
A. After the pending period of 30 days from ship date for domestic US shipments and after 45 days from ship date for international shipments.


Q. Where can I see My be. Points balance?
A. Your be. Points will be posted in your account under My be. Points. Simply log in to your My be. Account to view the be. Points you have earned on your purchases so far.


Q.Can my friends and family share my My be. Points account?
A. No, My be. Points are not transferable.


Q. Why has my “Available be. Points” balance decreased?
A. There are a couple of reasons you may see your “Available be. Points” balance decrease. Your be. Points expire two (2) years from the day your My BE Account is last active. A My BE Account is considered “active” if there has been at least 1 order placed or qualifying activity that has constituted in earning be. Points. Therefore, if your My BE Account is considered “inactive” your Available be. Points will be forfeited. If your Account Balance was over 1,000 be. Points, you may have redeemed a be. Points reward. In this case, you will see your “Available be. Points” balance decrease by 1,000 be. Points or more depending on your be. Points reward redeemed which will be updated to “Redeemed be. Points”.


Q. What should I do if I think there’s an error in My be. Points account?
A. If you think there’s an error, please contact Customer Care.


Q. Do my be. Points expire?
A. Yes. Your be. Points expire two (2) years from the day your My be. Account is last active. A My BE Account is considered “active” if there has been at least 1 order placed or qualifying activity that has constituted in earning be. Points. Therefore, if your My BE Account is considered “inactive” your Available be. Points will be forfeited.


Q. When I return a product, how are my be. Points affected?
A. If you return a product within the pending period of 30 days from ship date for domestic US shipments or 45 days for international shipments, you will not earn the points for the product returned. However, if you returned the product after the pending period we may forfeit your earned be. Points.


Q. What if I return a product where I have earned and redeemed be. Points?
A. Returns must be made within the pending period. Contact Customer Care with any further questions or concerns regarding your return.


Q. Where can I redeem be. Points?
A. You can redeem your be. Points online at BeautyEncounter.com with as little as 1,000 be. Points. The more be. Points you accumulate, the larger the reward.


Q. When will I be able to redeem my be. Points?
A. Starting January 1, 2013, be. Points will become available as long as the Available be. Points value is sufficient for conversion.


Q. How can I redeem my be. Points?
A. You must be logged in to your My be. Account in order to redeem your be. Points. You will have the opportunity to apply your be. Points to your order at Checkout. To see your Available be. Points balance, go to My be. Points.


Q. What is the conversion into be. Points?
A. Every 1,000 be. Points equates to $10.00 (be. Dollars). For every 1,000 be. Points you earn, your Available be. Points balance will display converted in increments of $10.00. You will be able to apply your be. Points reward at checkout. You will have the option to select which redemption value you would like to redeem on your order given that it is less than the total dollar amount of your shopping bag. See example conversion chart below. 

Available be. Points

Available be Dollars

1,000

$10

1,500

$10

2,000

$20

3,068

$30

10,995

$100

 

Q. Are there any restrictions for redeeming be. Points?
A. You must redeem your be. Points in increments of $10.00.


Q. Do I have to use the entire value of the be. Points in one transaction?
A. No, you may use your be. Points in increments of $10.00. The order total must be greater than the amount that is being redeemed. If you order value is less than the total be. Points available, you may only be able to redeem the amount that is less than the order total.


Q. If I return a product where I used be. Points to make the purchase, do I get my be. Points back?
A. If you redeemed your be. Points on an product you are returning within the pending period, the amount will be returned to your account in the form of Store Credit.


Q. Can I earn be. Points and redeem them on the same purchase?
A. You cannot earn be. Points and redeem them on the same purchase. For example, if the total of your order is $50 and you use $10 be. Points, you will only receive 40 be. Points.