Your complete satisfaction is very important to us. Most item(s) may be returned for a refund
within 30 days from receipt of merchandise and accompanied with an approved
Return Merchandise Authorization (RMA) number. You may return most items in their original packaging,
unopened and unused within 30 days of delivery for a
store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all
original components.When calling or emailing our customer service team, please have your order number available
to allow us to better serve you.
Return Policy - Specific Guidelines and Restrictions:
Store Credits: Enjoy hassle-free returns
when returning for a store credit. When opting for a store credit, eligible
items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable
and not creditable. The web store credit will be applied to the user account for
future use. Store credit will never expire and is valid to use site wide.
Refunds: A 15% restocking fee and S&H will
be assessed on all returned merchandise when opting for a refund of the original
form of payment. The restocking fee will be waived if the return is due to Company error
or product defect.
More on Refunds:
- Allow 7-10 business working days for your refund to post to your account.
- Some refunds may take up to one billing cycle to appear on your statement, depending
on the banking institution.
- Refunds can only be credited back to the same payment method used on the original
- Beauty Encounter does not accept CODs for returned merchandise. Return shipping
charges are the responsibility of the purchaser.
- Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?
We cannot process a return claim for any reconsideration of purchase once the package
is in transit with the carrier. Most item(s) may be returned for a refund within
30 days from receipt of merchandise and accompanied with an approved Return
Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of
receipt of merchandise for us to initiate the return process according to our outlined
policy. “Changing your mind” is not a valid reason for a return. However, when returning
an item because you’ve ‘changed your mind’, Beauty Encounter is NOT obligated to
refund your original shipping cost or your return shipping fee. Beauty Encounter
reserves the right to only give back the original item price purchased, minus the shipping
fees, discounts, applicable gifts, and a 15% restocking fee.
Some items cannot be returned for refunds or store credits:
- Fashion Accessories – These products may
not be returned.
- Electric Hair Tools & Appliances – Most tools/appliances
have product warranty available through the manufacturer. Product(s) must be registered
directly through the manufacturer within the specified timeframe that is provided
in our product details page of the item. Certain product(s) may not have a product
warranty available due to manufacturer relationship status.
Cancelling or Canceled Orders: Eligible for
full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process
claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise
exchanges at this time. Please contact our Customer Care department should you require
assistance with processing a return.
Free Shipping Offers: For ‘free shipping’
packages, shipping cost will be assessed and deducted from final reimbursement of
refunds and store credits. Any shipping cost that you incur to return the product will
not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic
and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages:
A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly.
Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping
cost is non-refundable for undelivered, unclaimed, refused or returned packages,
unless it is a Company error. For ‘free shipping’ packages, shipping cost will be
assessed and deducted from final reimbursement. Any shipping cost you incur to return
the product will not be refunded unless it is a Company error. Non-refundable shipping applies
to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery:
If reshipment is requested by the Customer due to Returned to Sender, refusal of
shipment or missed scheduled delivery, you will be responsible for S&H unless it is due
to Company or Carrier error.
Product Defect, Damaged, or Wrong Shipment:
May be eligible for a full refund of the merchandise and S&H if confirmed defective,
damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery
for an immediate resolution. To ensure proper processing of claim and credit for
your return shipping cost, you must attach the completed RMA form with your return.
All defective item(s) claims are subject to inspection and confirmation. For “defective”
claims, describe the defect and indicate if you would like a replacement by commenting
as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact
replacement, if available, will be shipped to you free of charge. If an exact
replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged
items or discrepancies (for example: missing items in your order) should be submitted
within 24-48 hours of merchandise receipt. Contact Customer Care by email or call:
1.888.617.2488, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging
material in case an inspection is necessary. In the case of shipping damages, we
may contact the carrier.
Promotions/Gift with Purchase: If returning
an item that qualified for promotional gift, please include the promotional
gift with your return to receive a refund to the payment method used or a store credit.
If you choose to keep the bonus gift, your credit amount
will be deducted for the gift value.
Coupons: If returning an item that qualified
you for a coupon discount, your account will be adjusted accordingly based on the
My BE Perks: If you redeemed you BE Perks
on a product you are returning, the amount will be returned to your account in the
form of Store Credit.
E-Gift Certificates: E-Gift certificates
are non-transferable and non-refundable once the order has been processed.
International Return to Sender: A 15% restocking
fee and any additional S&H will be assessed accordingly. All international shipping
costs are non-refundable for undelivered, unclaimed, refused or returned packages,
unless the Company made an error. Any shipping cost you incur to return the product
will not be refunded unless it is a Company error.
Returns and Shipping of Dangerous Goods:
Certain items including fragrances, aerosols, some items that contain contents under
pressure, and others (e.g., hairspray, nail polish and items containing flammable,
volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials
(HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation
(USDOT) requires ground-only shipment of Hazardous Materials due to air shipment
restrictions and regulations. Beauty Encounter uses Standard Ground (surface) delivery
method for these products. You are advised not to re-mail the contents of the parcel
via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained
in these packages may be mailed only by consumers (the addressee) via surface transportation
in accordance with 10.13. Full responsibility rests with the mailer to comply with
all postal and non-postal statutes and regulations regarding mail. Information regarding
postal statutes, regulations, and mailing requirements is available from you local
Postmaster and at the Postal Service's mailing standards web site at pe.usps.com