Return/Exchange Policy

Your satisfaction is very important to us. Most item(s) may be returned for a refund within fourteen (14) days of receipt of merchandise with an approved Return Merchandise Authorization (RMA) number. The items must be returned in the original, unopened, unused package condition. Please note our Return Policy below for product specific guidelines and restrictions:

• Enjoy hassle-free returns when returning for store credit. Your item(s) are eligible for a full refund, less S&H, when opting to receive store credit. The store credit will be applied to the user account for future use. Store credit will never expire and are valid to use sitewide.
• A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for return to original payment other than store credit. The restocking fee will be waived if return is due to Company error or product defect.
• Some items cannot by returned for a refund:
  • Fashion Accessories – These products may not be returned.
  • Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe which is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
    
• Shipping & handling, tax, and gift wrapping cannot be reimbursed.
  
• Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
  
• Product Defect, Damaged, or Wrong Shipment: Eligible for full refund of the merchandise and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s) are subject to inspection. To ensure proper processing, include the RMA form with your return. If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
  Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the RMA form.
  
• Promotions/Gift with Purchase: If returning an item that qualified you for a promotional gift, please include the promotional gift with your return. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.
  
• Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.
  
• My BE Perks: If you redeemed you BE Perks on a product you are returning, the amount will be returned to your account in the form of Store Credit.
  
• Refunds: Allow 7-10 working days for your refund to post to your account. Some refunds may take up to one billing cycle to appear on your statement. We will issue a refund back to the same payment method used on the original order. S&H and gift service fees are fully reimbursed if an error was due to Company error or product defect.
  
• E-Gift Certificates: : E-Gift certificates are non-transferable and non-refundable once the order has been processed.
  
• Canceled Orders: Eligible for full refund, including S&H, if cancelled prior to shipping.
  
• Redelivery Fee: If reshipment is requested by the Customer due to Returned to Sender or refusal of shipment, you will be responsible for S&H unless due to Company or Carrier error.
  
• International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly.
  
• Dangerous Goods: Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT). We use Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com
  

Return Merchandise Authorization (RMA)

Follow the instructions below:
1. Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
2. Securely package the unused item(s) you wish to return. Fill out the approved RMA form that has been emailed or provided to you and include it with your return.
3. Write your RMA number on the outside of the shipping box/envelope.
4. Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.
5. Mail your return to:

BeautyEncounter.com c/o Returns Department
18480 Pacific Street
Fountain Valley, CA 92708
USA

Damaged or Missing Items

Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.888.617.2488, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging material in case an inspection is necessary.

Gift with Purchase Rules To Remember

Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax.

Minimum Purchase Threshold

Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. For example, if the total purchase needs to be $50 and your total is $50.00 before coupon discount is applied or shipping and taxes are added in you will NOT qualify for this Gift with Purchase or Free Shipping promotion. As with all promotions, Beauty Encounter reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At it's sole discretion, Beauty Encounter may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.