returns & store credit

Returns & Store Credit Policy

Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components.When calling or emailing our customer service team, please have your order number available to allow us to better serve you.

Return Policy - Specific Guidelines and Restrictions:

  • Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.

  • Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to Company error or product defect.

    • More on Refunds:

      • Allow 7-10 business working days for your refund to post to your account.
      • Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
      • Refunds can only be credited back to the same payment method used on the original order
      • Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
      • Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
  • How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?

    We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Beauty Encounter is NOT obligated to refund your original shipping cost or your return shipping fee. Beauty Encounter reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.
  • Some items cannot be returned for refunds or store credits:

    • Fashion Accessories – These products may not be returned.
    • Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
  • Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.

  • No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.

  • Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

  • Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.

  • Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.

  • Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
    Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.

  • Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.888.617.2488, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

  • Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or a store credit. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.

  • Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.

  • My BE Perks: If you redeemed you BE Perks on a product you are returning, the amount will be returned to your account in the form of Store Credit.

  • E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed.

  • International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.

  • Returns and Shipping of Dangerous Goods: Certain items including fragrances, aerosols, some items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Beauty Encounter uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com

Return Merchandise Authorization (RMA)

Follow the instructions below to return a product to the BeautyEncounter.com fulfillment center:

  • Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
  • Securely re-carton/package the unused item(s) you wish to return, along with any applicable free gifts, and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.
  • Write your RMA number on the outside of the shipping box/envelope.
  • Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.

    *Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

    BeautyEncounter.com
    c/o Returns Department
    18480 Pacific Street
    Fountain Valley, CA 92708
    USA

    *Before mailing, refer to the “Returns and Shipping of Dangerous Goods” section. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

    Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

    You can check your order status online at anytime to see if we’ve received and process your RMA request. You also may Contact Us to check on the return status. Please have your order number available to allow us to better serve you.

    Order Inquiries:
    1-888-617-2488
    Mon thru Fri 8:00 a.m. – 5:00 p.m. PST

Gift with Purchase Rules To Remember

Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax.Free gifts cannot be exchanged. Free gifts with purchase will be added to your shopping bag when you are 1) qualified for the free gift product and 2) you select the qualifying product offered.

Minimum Purchase Threshold

Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. Meaning, your final minimum spend total does NOT include shipping charges, coupon discounts, or applicable sales tax. For example, if the total purchase needs to be $60 and your total is $60.00 before any coupon discount is applied and also includes shipping and taxes, then you will NOT qualify for this Gift with Purchase or Free Shipping promotion unless the total excludes all taxes, shipping, and discounts. As with all promotions, Beauty Encounter reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At its sole discretion, Beauty Encounter may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.

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