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| Finding Item On Website |
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| To find an item on our site, simply type in the name of the item
that you're looking for in the Search box located at the top of every
page. |
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| How To Place an Order |
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| To purchase an item online, simply click the "Add to Shopping Bag"
button to the right of the item. When you have finished adding all items
to your order click "Shopping Bag” (located in the top section of every
web page), and make any necessary adjustments to your order. When you
are ready to checkout, simply click on the “Checkout” button. To ensure
prompt order processing, please fill out ALL required information. To
finalize the order, click the “Send Order” button. An order confirmation
will be given to you and we recommend you print this page for your
records. Please note that your billing address MUST match the billing
address for your credit card. Orders without valid address verification
may be delayed for further verification. We reserve the right to cancel
any order that does not meet bank verification standards. |
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| Order by Fax |
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If you prefer to order via Fax, please fill out our Order Form and
fax it to us at
1-714-596-7611.
Download Order Form Here |
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| Payment Methods |
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We honor the following major credit cards: Visa, MasterCard,
American Express, Discover, JCB, Diners Club and PayPal. We also accept
money orders and cashiers checks in US Dollars. We do not accept
personal checks. Please make cashier's checks or money orders payable to
BeautyEncounter.com, and mail the payment to:
BeautyEncounter.com
18480 Pacific Street
Fountain Valley, CA 92708
For PayPal payments, please follow the checkout process and email us a
screenshot of your order to:
paypal@beautyencounter.com. Include your PayPal email account and
your complete Shipping Information. We will initiate a PayPal payment
request. Upon confirmation of your payment, we will process your order
for shipment.
Please feel free to contact Customer Care if you have any further
questions. |
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| When We Charge Your Credit Card |
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| When your order is placed, we will attempt to obtain an
authorization for the order amount. An authorization will check to see
if the credit card is valid and may reserve the funds. It is not the
same as 'charging' your card. The order amount is reserved for up to 30
days. We utilize Address Verification Service (AVS) tool to verify
billing your credit card billing information. If the bank needs more
info, we will send you an email message, or if necessary contact you by
telephone. Your card is charged when the package is shipped. |
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| Different Ship To and Bill To Addresses
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BeautyEncounter.com allows you to ship to an address other than your
billing address. However, we do require that you provide us with the
billing address that match's your card institution's records. We
recommend that you contact your card institution to update them with
your approved secondary ship-to addresses. Please note that orders may
be placed on hold or cancelled if we are unable to confirm the billing
information with your credit card bank. If you are using an
international credit card, we may require that you provide us with a
signed authorization and proper identification to ship your products.
Send a Fax Authorization containing the following items:
1. Copy of the front and back of credit card.
2. Copy of a picture ID
3. Include the following statement "I authorize BeautyEncounter.com to
ship my order to the following (shipping) address, followed by the
billing address.
4. A handwritten signature and Fax to: 1-714-596-7611 |
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| Sales Tax |
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| BeautyEncounter.com is a California-based company. State law
requires us to collect sales tax of 8.75% on all orders shipped within
California. All orders outside of California are exempt from sales tax.
If you are ordering outside of California and sales tax appears on your
order, please change the "Shipping" destination on the shopping cart
before you submit your order. |
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| Coupons & Promotional Offers |
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| Occasionally we send coupons and promotional offers to customers who
sign up to our email newsletter and Beauty Network mailing list.
Click Here to join our Beauty Network. |
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| Price Match |
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BeautyEncounter.com is able to pass along savings to you because of
our tremendous purchasing power. This means our online customers can
enjoy savings up to 10-75% off a product's retail or list prices. Our
low price guarantee means that we will price match our competitor's
prices pending it meets the following requirements:
• Item is in stock.
• Item is exact product offered.
• Item is not a clearance or advertised special.
• Item is not discontinued.
Instructions for price matching:
When submitting your order, include in the comment section at the check
out the competing website's URL for the product(s) being price matched.
Final costs including the competitor's shipping charges must be
accounted when price matching the offer. We regret that we cannot price
match offers you submit after placing your order with us.
Terms and Conditions: We reserve the right to modify this program at any
time without prior notice. We reserve the right to refuse any product or
limit quantities. We can only price match one competitor. We do not
extend this policy to multiple competitors for one purchase. Our special
offers including gift with purchase or free shipping over $100 does not
apply with price matched orders. |
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| Gift Wrapping |
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| Gift wrapping is available for additional $3.00 per item. |
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