Finding Item On Website
To find an item on our site, simply type in the name of the item that you're looking for in the Search box located at the top of every page.
Search by brand – Click on Shop by Brand to shop all items within a brand.
Search by category/department – Shop by category or department by clicking on any dropdown tab menu at the top navigation bar. You can further narrow down your selection by using the filters on the left and below but keep in mind that the results will be fewer as you select more options.
How To Place an Order
To purchase an item online, simply click the "add to bag" button below the item. When you are finished adding all desired items to your order click the "shopping bag” button located on the top right corner of every page. Make any necessary adjustments to your order. Proceed to our one-page checkout by clicking on the “checkout” button. To ensure prompt order processing, please fill out ALL required information. To finalize the order, click the “submit order” button. An order confirmation will be given to you and we recommend you print this page for your records. Please note that your billing address MUST match the billing address for your credit card. Orders without valid address verification may be delayed for further verification. We reserve the right to cancel any order that does not meet bank verification standards.
We honor the following major credit cards: Visa, MasterCard, American Express, Discover, JCB, Amazon Payments, WU Pay and PayPal. We also accept money orders and cashier’s checks in US Dollars. We do not accept personal checks. Please make cashier's checks or money orders payable to BeautyEncounter.com, and mail the payment to:
18480 Pacific Street
Fountain Valley, CA 92708
When We Charge Your Credit Card
Your account is charged when your order is processed and verification of billing address has been confirmed. All in-stock items will be charged to the credit card type you used at the time you place your order
What is WU Pay?
WU Pay is a payment method that allows a consumer to shop at a retailer's website without a credit card or debit card. The consumer pays for their order with ecash or cash without having to provide their bank account information.
How does WU Pay work?
1. Consumer shops online and selects WU Pay as their way to pay.
2. Consumer receives a bill from WU Pay with their order details and payment instructions.
3. Consumer pays their WU Pay bill at their bank’s website using online bill pay (ecash) or at a Western Union agent location (cash).
4. Consumer’s order will ship when the retailer is notified by WU Pay that the order has been paid in full.
Who can use WU Pay?
WU Pay can be used by anyone who uses online bill pay at their banks website or prefers to use cash to pay their bills and for shopping.
What happens if there is an overpayment?
Any overpayments up to five dollars ($5.00) will be applied to your BE account for future purchases. Please log into your My BE Account with the email address used to place your WU Pay order to view any available balances. Please contact Customer Care at 1-888-844-7730 to apply overage amounts.
BeautyEncounter.com is a California-based company. State law requires us to collect local and county sales tax on all orders shipped within California. All orders outside of California are exempt from sales tax. If you are ordering outside of California and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.
Select free samples of products to your order! Limit one sample per order. You will need to purchase one or more qualified products sold on BeautyEncounter.com. Qualified products exclude E-Gift Certificates. When you purchase from BeautyEncounter.com we will give you the option at the shopping bag to include the samples with your order at no additional charge. You will need to select the samples you would like to receive and add them to your bag. We reserve the right to make substitutions for out-of-stock samples.
Coupons & Promotional Offers
Occasionally we send coupons and promotional offers to customers who sign up to our email newsletter and Beauty Network mailing list. Click Here to join our Beauty Network.
Any free gift(s) with purchase must be included in the return to receive full credit for the item(s) that qualified for the free gift(s) with purchase. If your return does not include the free gift(s) with purchase, the gift(s) value will be deducted from the credit amount.
BeautyEncounter.com is able to pass along savings to you because of our tremendous purchasing power. This means our online customers can enjoy savings up to 10-75% off a product's retail or list prices. Our low price guarantee means that we will price match our competitor's prices pending it meets the following requirements:
- - Item is in stock.
- - Item is exact product offered.
- - Item is not a clearance or advertised special.
- - Item is not discontinued.
Instructions for price matching:
When submitting your order, include in the comment section at the check out the competing website's URL for the product(s) being price matched. Final costs including the competitor's shipping charges must be accounted when price matching the offer. We regret that we cannot price match offers you submit after placing your order with us.
Terms and Conditions: We reserve the right to modify this program at any time without prior notice. We reserve the right to refuse any product or limit quantities. We can only price match one competitor. We do not extend this policy to multiple competitors for one purchase. Our special offers including gift with purchase or free shipping on orders of $100 or more does not apply with price matched orders.
Gift wrapping is available for additional $3.00 per item. At order checkout, select “Make it a gift” to gift wrap an item individually or “Gift wrap all items” to gift wrap all items in your order. Our gift packaging options include: gift-wrap paper with satin ribbon or our Beauty Encounter branded box with satin ribbon. Please note that gift boxes may not be available for some items due to size, in which case your gift will be hand wrapped and tied with a satin ribbon. A gift card option is also available for personalization with your own desired message.
Looking for the perfect gift or doing some last minute shopping? Give your friends, family and co-workers a Beauty Encounter E-Gift Certificate and let them choose from over 1,100 name brand products. Just choose from any denomination from $25-$500, and add it to your bag. Then add a message and send! It’s that easy. The best part about E-Gift Certificates is that they never expire and can be used right away. Please see E-Gift Certificate Terms & Conditions.
Store Credit Features
Pay with ease with Beauty Encounter Store Credit as another form of payment at checkout. Use Store Credit to purchase any product sold on BeautyEncounter.com. Store Credit never expires. Plus, enjoy the benefits of easy returns with NO RESTOCKING FEE on most items*. You can always view your Store Credit balance in My BE Account. Please see Store Credit Terms & Conditions.
* Returned item(s) must in resalable, unopened condition. Clearance items are non-returnable or refundable unless defective.
How to Redeem Your Store Credit
Once you are ready to make your purchase, proceed to the secure checkout page. Click on the "apply store credit balance" check box. You will have the options to 1) Pay for the entire balance with your Store Credit balance OR 2) Choose a different amount from your current Store Credit balance to pay. If there is a balance due remaining, then you will be prompted to select an alternative payment.
Gift with Purchase Rules To Remember
Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax.
Minimum Purchase Threshold
Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. For example, if the total purchase needs to be $50 and your total is $50.00 before coupon discount is applied or shipping and taxes are added in you will NOT qualify for this Gift with Purchase or Free Shipping promotion. As with all promotions, Beauty Encounter reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At it's sole discretion, Beauty Encounter may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.