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FAQs
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Contact Us
How do I contact Beauty Encounter?
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By Phone
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Customer Care: 1-888-844-7730 (To place orders by phone 24/7)
Order Inquiries: 1-888-617-2488 (Mon thru Fri 8:00 a.m. – 5:00 p.m. Pacific Time)
International Customers: 1-714-698-0820 (Mon thru Fri 8:00 a.m. – 5:00 p.m. Pacific
Time)
Business Fax: 1-714-845-5937
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By Email
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Customer Service
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General Inquiries: info@beautyencounter.com
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Order Cancellation/Modifications: service@beautyencounter.com
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Returns: returns@beautyencounter.com
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Website Security: privacy@beautyencounter.com
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Feedback: feedback@beautyencounter.com
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Order Status
How do I track my order?
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For your convenience, we will automatically send you updates regarding the status
of your order via email. To track your order online, click here . You will be asked to enter your
order number and email address or billing telephone number.
If you are a registered BE customer, you can always check your order status history.
Click on the My BE Account dropdown menu at the top right corner of any page and
click on Order
Status to view a particular order OR click on Order History to view your past orders.
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How do I modify/cancel my order?
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You can make changes or cancel your order within 1 hour from the time you submit
your order. You may do so by contacting our Customer Careduring
business hours Monday – Friday 9am – 5pm PST/PDT or by email at
service@beautyencounter.com. Order changes include cancellation requests,
address changes, shipping upgrades or adding/removing items from your order. After
1 hour has passed, your order will be locked and can no longer be modified. We will
send you an email to confirm any changes or cancellation request.
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Shipping Information
Why is my order partially shipped?
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To expedite your shipment, all in-stock item(s) are shipped first. We will notify
you when an item is not available to ship and advise you.
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How long does it take until I receive my order?
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Depending on the shipping method you select, all orders should arrive by the estimated
delivery date indicated in our Shipping Methodssection.
Allow 1-2 business days for processing time. All orders are subject to credit card
verification and stock availability. Expedited shipments must be placed before 1:00
pm PST/PDT in order to be processed on the same business day. Please note that Expedited
delivery services will arrive on business days only.
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Do you charge sales tax?
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BeautyEncounter.com is a California-based company. State law requires us to collect
local and county sales tax on all orders shipped within California. All orders outside
of California are exempt from sales tax.
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Do you gift wrap?
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Gift wrapping is available for additional $3.00 per item. At order checkout, select
"Make it a gift" to gift wrap an item individually or "Gift wrap all items" to gift
wrap all items. Our gift packaging options include: gift-wrap paper with satin ribbon
or our Beauty Encounter branded box with satin ribbon. Please note that gift boxes
may not be available some items due to size in which case your gift will be hand
wrapped. For more information about how to get your items gift wrapped, view our
New Website
Launch Tutorial.
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Do you ship internationally?
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Yes. We ship to more than 30 international destinations via worldwide. We have also
partnered up with MyUs.com to offer international shipping to more than 225 countries.
Please
click here to view our International shipping options and restrictions.
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How do I get a Beauty Encounter Coupon or Promotion?
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Sign up to our
email list to receive Beauty Encounter coupons, special sales alerts, and
promotional offers.
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How do I apply a Coupon or Promotion?
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Apply the coupon or promotional code at the Shopping Bag page or Check Out page.
There is a field for you to enter the code. Click the “Apply” button for the coupon
or promotion code to activate.
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How come the coupon I entered did not work?
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Some coupons and promotional offers require a minimum purchase or may be limited
to select items, brands or restricted to a specific shipping destination. Please
refer to the offer restrictions which are noted on the relevant pages of the offer.
If you believe that there is an error, please contact our Customer Care department for further assistance.
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Returns Policy
How do I return/exchange my order?
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Most item(s) may be returned for a refund within fourteen (14) days of receipt of
merchandise with an approved Return Merchandise Authorization (RMA) and if returned
in the original, unopened, unused package condition. Please click here to read our full Return Policy.
We're sorry but we do not allow merchandise exchanges at this time. Please contact
our Customer
Caredepartment should you require assistance with processing a return.
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What happens if I return or cancel an item which was Cashback-eligible?
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The returned or cancelled items are not eligible for Cashback Rewards.
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How do I report a defective, damaged or wrong product/shipment?
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Contact our
Customer Care department to report the defective, damaged, or wrong item
upon receipt of merchandise. Buyer is eligible for a full refund of the merchandise
and S&H if confirmed damaged or wrong item shipped. Please note all defective item(s)
are subject to inspection. To ensure proper processing, include the RMA form with
your return. If defective, describe the defect and if you would like a replacement,
please indicate exchange on the notes section. Upon inspection, if item(s) is deemed
defective or wrong item(s) shipped, an exact replacement, if available, will be
shipped to you free of charge. If your exact replacement is out of stock, we will
process a refund back to the same form as the original order payment method.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return
cost will be credited back to the same form as the original order payment method.
In order to receive credit for your return shipping cost, you must attach the RMA
form.
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When will I receive a refund to my account?
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Allow 7-10 working days for your refund to post to your account. Some refunds may
take up to one billing cycle to appear on your statement. We will issue a refund
back to the same payment method used on the original order. S&H and gift service
fees are fully reimbursed if an error was due to Company error or product defect.
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Security & Privacy Policy
Is your website secure?
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Our website encrypts your personal credit or debit card number prior to transmission
over the Internet from your computer to our server using Secure Socket Layer (SSL)
encryption technology. SSL is considered the industry standard for conducting secure
online transactions. This technology works best when the site is viewed using Microsoft's
Internet Explorer or Netscape Navigator.
Please note that the transmission of data over the Internet or any other public
network cannot be guaranteed to be 100% secure. BeautyEncounter.com takes extra
measures to safeguard your personal information but cannot warrant the security
of the method in which you transmit information to us. Please review the safety
policy provided by your Internet service provider about the transmission of sensitive
information online.
Beauty Encounter is tested and certified daily by the Website Protection Site Scanner
through GoDaddy.com. The Website Protection Site Scanner performs an automated daily
vulnerability scan of BeautyEncounter.com to detect vulnerabilities and/or security
threats. A current date associated the Site Scanner certificate means that BeautyEncounter.com
is free of critical vulnerabilities and/or security threats.
Research indicates that websites remotely scanned for known vulnerabilities on a
daily basis, such as those earning The Website Protection Scanner Certificate, can
prevent over 99% of hacker crimes.
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What is your Privacy Policy?
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At BeautyEncounter.com, we recognize and respect the importance of maintaining the
privacy of our customers and members. Click here to view our Privacy Policy.
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Does BeautyEncounter.com participate in pop-up advertising?
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No. BeautyEncounter.com does not participate in pop-up advertising. If you see BeautyEncounter.com
pop-up ads on your computer screen, it is most likely due to an Ad Ware program
installed on your hard drive. Many of these programs are designed to self-install
while you browse shopping, coupon and music websites.
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Does my computer need to be set to accept cookies to shop on BeautyEncounter.com?
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No. Our platform does not require that you set your computer to accept cookies.
A "cookie" is a small file stored on your computer by a website, which gives you
a numeric user ID and stores certain information about your activity on the site.
We use cookies to let us know that you are a prior customer and to provide certain
features to you. For example, we store information on your product selections as
you shop on our site, but we do not store any personal information (except your
name) or financial information about you.
Most web browsers automatically accept cookies. However, if you disable this feature
certain aspects of BeautyEncounter.com, such as the shopping basket, will not function
properly.
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Price/Ordering
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When do you charge my account?
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Your account is charged when your order is processed and verification of billing
address has been confirmed. All in-stock items will be charged to the credit card
type you used at the time you place your order.
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What payment methods do you accept?
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We honor the following major credit cards: Visa, MasterCard, American Express, Discover,
JCB, Amazon Payments, WU Pay and PayPal.
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Can I pay with a check or money order?
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We accept money orders and cashier’s checks in US Dollars. We do not accept personal
checks. Please make cashier's checks or money orders payable to BeautyEncounter.com,
and mail the payment to:
BeautyEncounter.com
18480 Pacific Street
Fountain Valley, CA 92708
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What happens if there is an overpayment?
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Any overpayments up to five dollars ($5.00) will be applied to your BE account for future purchases. Please log into your My BE Account with the email address used to place your WU Pay order to view any available balances. Please contact Customer Care at 1-888-844-7730 to apply overage amounts.
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I have an Amazon account. Can I make payments through that?
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Yes. Checkout with Amazon enables you to use shipping addresses and payment information
in your Amazon.com account to purchase from Beauty Encounter. You can complete your
purchase quickly and conveniently, without ever leaving our site. Just click on
the “Checkout with Amazon” button in our checkout page to complete your checkout.
For more information about how to checkout through Amazon, view our New Website Launch Tutorial.
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How do I verify my e-Gift Certificate balance?
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To check the balance of your e-Gift Certificate, Click Here. You will need to sign into your
BE account or know your Claim Code to check your balance.
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How do I redeem my e-Gift Certificate?
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There are two options in which you can use to redeem your e-Gift Certificate.
Option 1:
Redeem your e-Gift Certificate at the checkout page. Enter the 16-digit e-Gift Certificate
code into the e-Gift Claim Code box and hit the ‘Apply’ button. Your e-Gift Certificate
will be applied to your order.
Option 2:
Apply your e-Gift Certificate to your Store Credit account. (Please note: you must
have an account with BE or you can
Click Here to register for a BE account. Then go to My Balances and fund
your balance to your Store Credit.
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How do I verify my Store Credit balance?
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To check the balance of your Store Credit, Click Here. You will need to sign into your
BE account or know your Claim Code to check your balance.
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How do I redeem my Store Credit?
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Once you are ready to make your purchase, proceed to the secure checkout page. Click
on the “apply store credit balance” check box. You will have the options to 1) Pay
for the entire balance with your Store Credit balance OR 2) Choose a different amount
from your current Store Credit balance to pay. If there is a balance due remaining,
you will then be prompted to select an alternative form of payment.
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Product Description & Tips
What is the difference between Eau de Toilette and Eau de Parfum?
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Perfume is composed of natural or synthetic fragrant oil extracts diluted in water
and high-grade alcohol. The composition of these oil extracts determines the concentration
or “strength” of the fragrance and the lasting power of the scent. Below are the
different fragrance levels:
Eau de Cologne – least concentrated (fragrance lasts up to 1 hour)
Eau de Toilette – concentrated (fragrance lasts up to 2 hours)
Eau de Parfum – concentrated (fragrance lasts up to 3-4 hours)
Perfume or Parfum Classic – most concentrated (fragrance lasts up to 5-6 hours)
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What is a Shared or Unisex Fragrance?
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Shared and unisex fragrances can be worn by both men and women.
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How come this fragrance does not last on me?
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Fragrance lasts longer on some people than on others because of differences in our
skin (oily or dry) and in our PH levels. People with dry skin usually find their
fragrance holding time shorter than those with oily skin because oily skin has more
natural moisture to hold in the fragrance.
PH levels (amount of acidity in our skin) also vary slightly from person to person.
Our individual levels of PH will determine how each ingredient in a fragrance will
react.
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How can I make this fragrance last longer on me?
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To achieve a longer effect try layering your fragrance by using the fragrance bath
gel (if the company offers one), then the moisturizer or powder, and then the Eau
de Toilette, Eau de Parfum or Eau de Cologne. This will create longer-lasting effect.
Apply your fragrance low on the body, as well as behind your ears and on your neck,
so that the scent rises and you won't lose it as quickly. A light spray on the hair
can last all day.
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How do I preserve my fragrance?
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Keep all fragrance in a cool, dry area and away from windows as sunlight can unbalance
the various ingredients. An opened bottle should be kept in its box to insure a
longer shelf life.
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What are fragrance notes?
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A fragrance is comprised of different scents also referred to as "notes." There
are three levels of notes: Top, Middle and Base or Bottom notes. Top notes are very
light and are the initial scents that you smell. Top notes last up to 5-10 minutes.
Middle notes become apparent within 15 minutes after application. These can last
up to an hour or more. Finally, the Base or Bottom notes are the heavier ingredients.
These scents typically last the longest, and will linger for several hours.
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My BE Account
Why should I create a BE Account?
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Register with Beauty Encounter to enjoy personalized services including order status,
purchase history address book and easy checkout.
By creating a Beauty Encounter account, you’ll enjoy faster and easier checkouts
on your next visit as well as the following benefits:
- Quick access to order status and history details
- Save BE profile for personalized services
- Save your address book for quick ordering
- Simple sign-up for Email Updates on sales and promotions
- Comming soon: create a wish list!
At BeautyEncounter.com, we recognize and respect the importance of maintaining the
privacy of our customers and members. Click here to view our Privacy Policy.
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Why should I create a BE Profile?
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Create a BE Profile to enjoy the following benefits:
- Complete your BE Profile so that we may provide you with personalized product recommendations.
- Be the first to know about Beauty Encounter promotions, news and more by signing
up for our email list. Letting us know what you’re interested in will allow us to
send you information that is important to you.
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I forgot my password. How do I reset my password?
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Visit our Forgot Your Password page.
- Enter email address for your account.
- Confirm your email address for your account.
- Click submit.
- You will receive an email with directions for resetting your password.
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How do I subscribe to receive email updates from BeautyEncounter.com?
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Subscribe to BeautyEncounter.com emails and be the first to know about Beauty Encounter
promotions, news and more!
To register:
- Go to http://www.beautyencounter.com/mailing-list.
- Enter the required information to subscribe.
- Mark the check box to subscribe to BeautyEncounter.com emails.
- Mark check boxes for other categories you would like updates on.
- Click submit.
*If you are registered, you may also subscribe the same way in your BE Profile.
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How do I unsubscribe from BeautyEncounter.com email updates?
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If you wish to be removed from the BeautyEncounter.com email updates list, click
the link to unsubscribe on the next email update you receive from us. Or, if you
are registered with BeautyEncounter.com you can change your preferences in your
BE Profile. Sign into your BE Profile, then uncheck
the box next to email updates and click save profile.
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How to Shop with BE
How do I search for an item on your website?
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Search – Locate any item by typing them item name, item number, SKU, or keyword
for the item that you’re searching for in the Search box located in the top navigation
of the site.
Search by brand – Click on the "shop by brand" link in the top navigation to shop
our complete list of over 1,100 brands.
Search by category/department – Shop by category or department by clicking on any
category or subcategory in the drop down menus of the top navigation bar. You can
further narrow down your selection by using the filters the left navigation and
drop downs for the page, but keep in mind that the results will be fewer as you
select more options.
For more information about how to navigate through our site, view our New Website Launch Tutorial.
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The item I want to purchase is not listed on your website. What should I do?
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BeautyEncounter.com stocks over 40,000 items and adds new items daily. We also specialize
in hard-to-finds and discontinued products. If you do not find a particular product
on our website, please feel free to suggest the item by contacting us.
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How can I find out if the products I’m interested in are eligible for any coupons
or promotions?
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If a product is eligible for any promotions or special deals, it will be listed
under the “Special Offer” tab displayed in the product page (in pink). For more
information on where to find this, view our New Website Launch Tutorial.
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