Original Orders Over $100: Merchandise returned in full or partial will be assessed a $5.95 shipping charge, unless the total cost of non-returned items remains over $100. Discounts/Coupons: The amount refunded for returned items exclude discounts/coupons. Damaged/Wrong Shipment: Please call us at 1.888.617.2488 within 48 hours of receipt to submit a claim. Cancelled Orders: Eligible for full refund, including S&H, if cancelled prior to order fulfillment. Refused Items: A 15% restocking fee and S&H will be assessed accordingly. Returned to Sender: A $5.95 S&H fee will be assessed unless it was the result of our carrier's error. Missed Scheduled Delivery: A $5.95 redelivery fee may apply if reshipping is requested. International Package Returns: A 15% restocking fee and any additional S&H will be assessed accordingly. Dangerous Goods: Certain items including fragrances, aerosols, and nail polish are considered as dangerous goods by the US Department of Transportation (DOT). We use Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards website at pe.usps.com
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